Frequently asked questions
We want your Quatro garments to look as good as new after months and months of hard work in the gym. Like every high-performance item (particularly with novelty foils and light/dark colour combinations) it needs and deserves some special love and care.
Follow these four easy steps immediately after each wearing, and your Quatro garment will continue to look great.
1. All leotards must be turned inside out before washing.
2. Individually wash each garment in cold water using a gentle cycle on your washing machine.
3. Do not use bleach or use detergents or fabric conditioner.
4. Remove from the washing machine immediately after the spin cycle.
Please remember - do not hand-wash our leotards!
Although this is incredibly uncommon, if you should lose any stones, Quatro offers a six month stone replacement service. Please email Sales@quatrogymnastics.com for assistance.
Placing an order is super easy! You can shop online on our website. Simply browse through our website, choose the products you would like to add to your basket, and then checkout. We will deliver your items right to your door.
That’s a good question! If the product you buy is an in-stock item it’s likely being packed in the warehouse as we speak! Once it’s dispatched, you’ll receive an email to say it’s on its way. Once you get that email you can track with the tracking number provided until it’s at your front door.
If you’ve ordered a made to order item or a product that is on Pre-Order, that will take a little longer. If a product is on Pre-Order a date will be displayed on the website of when we are expected that item, the item will be dispatched as soon as we have the product In-stock. A personalised club order can take 8-10 weeks, but you can liaise with a member of our team for updates.
If you’re concerned your order is taking longer than above, send us an email to firstname.lastname@example.org and we’d be happy to provide you with an update.
We sure can! If you head to our Size Guide to find out how to measure and a table with sizes. If you’re still stuck, just email your measurements through to Sales@quatrogymnastics.com and we’ll find the best size for you.
The best thing to do is to first check your tracking number to find the status of your order. You can find the tracking number in the dispatch email we sent you. This will save you having to give us a call. If it's an attempted delivery, then please contact your local post office. If your order looks like it’s vanished into the unknown, please get in touch so we can assist you, by emailing Sales@quatrogymnastics.com
At Quatro we offer shipping and tracking. This is an extra benefit when shopping with us. The time it takes will depend on two things: where you’re located and which shipping option you chose at checkout. For more details head to our Shipping Page.
Yes. Quatro are set up to post internationally, If you have any country specific needs, please call us or email us at Sales@quatrogymnastics.com
Please handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
Please fill in and include the returns form on the link above along with your returned item and proof of purchase (receipt or order number) to enable us to identify you and process your return as quickly as possible. If this is not present, a written note with all your details will suffice.
Quatro recommends that you obtain proof of postage from the post office when sending all items back to us, as we, unfortunately, can't be held responsible for any items that do not reach us. If you return your parcel via a form of delivery that is not guaranteed, then we will accept no responsibility if the package is lost or damaged
Stock items ordered online may be returned up to 28 days after the date of receipt as long as they have not been worn, washed, or in any way altered from their original condition.
This does not affect a customer's statutory rights or the right to return faulty goods
Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at email@example.com with your order number and we will help you the best we can.
We are committed to getting your order to you as soon as possible so if your order has been processed by our dispatch team it cannot be cancelled. If you ordered a Personalised product and manufacturing of the garment has begun, it cannot be cancelled, so make sure to contact us ASAP.
If you've ordered the wrong size or accidentally ordered too many of an item, email us within 1 hour of your order being placed at Sales@quatrogymnastics.com
Yes, it’s quite simple, you can follow the returns process, and if you send us an email, letting us know the size or product you’d like instead we can ship that out to you. Shipping charges may apply.
We aim to process all returns within 7-10 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. All refunds will be processed via the original payment method. Please note we are unable to contact customers as soon as your item arrives back to us, but only once your refund/exchange has been issued 7-10 working days later.
We regret to inform you that any original shipping fees or return shipping charges are non-refundable unless the error was made on our part. In such an event, we prefer to remedy a case-to-case basis to ensure the best customer service and overall satisfaction. In the rare event that you do receive a defective item, please do contact us at your earliest convenience.
We're sorry if we've made a mistake with your exchange/refund. Please email firstname.lastname@example.org to fix this for you right away.
We are genuinely sorry if you have received a damaged item from us. We can only assume this occurred during the manufacturing process and has somehow slipped through the net. Please send us an email so we can arrange the necessary returns and replacements for you.
We are sorry if we've made a mistake with your order. Please send us an email so we can fix this for you right away
Unfortunately, we're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you would not be credited the shipping cost when we receive your return.